Reporting a defect

In the first two years after Legal Completion, if you encounter any issues, you should contact Hive Homes Aftercare by calling us on 01444 675204.

The defect will be logged on our system and reviewed by Hive Homes. Upon receipt of a reported item that is deemed a genuine defect, our Aftercare team will acknowledge the issue by telephone or email within 72 hours. We endeavour to resolve the issue within 30 working days.

Should Hive Homes feel the issue received is not a defect, we will ensure you receive full details on how and why this decision has been reached.