Repairing a defect

If a contractor needs to visit your home to rectify the defect issue, we will arrange the date and time with you beforehand and try to keep inconvenience to a minimum. Repairs will be carried out within normal working hours unless it is an emergency defect issue. To carry out repair work, you will need to provide our contractor with reasonable access to your home.
Under the terms of the LABC warranty, we are not liable for any expenses or loss of earnings that you incur as a result of us conducting repairs in your home.

What is not included?

Your home’s LABC warranty only covers structural defects that fail to meet Building Regulations. Please read your warranty policy for precise details of the cover provided.

What is the New Homes Quality Code?

The customer service procedures provided by Hive Homes fully comply with the New Homes Quality Code (NHQC), which protects homebuyers by ensuring home builders adhere to a strict set of rules.

The NHQC is enforced through the New Homes Quality Board (NHQB), which requires that all of their registered builders adopt and comply with the Code. They will also appoint and oversee the performance of the independent New Homes Ombudsman Service.

To find out more about the NHQC, please visit www.nhqb.org.uk