---
title: Loft access
description: Loft access
---

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# Loft access

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You may access your loft via the hatch upstairs. We recommend you use only when necessary. If you wish you convert your loft for any storage reasons, please seek professional advice.  

To log any defects:

Please visit the portal at [www.defects.uk.com/hive](http://www.defects.uk.com/hive)

If you still have any queries, please reach out to us at [customercare@hive-homes.co.uk, or call](mailto:customercare@hive-homes.co.uk) [01444 675204](tel:01444%20675204).  

**For out-of-hours emergencies, please contact** [**0330 174 818**](tel:0330%20174%208182)**.** 

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